Refund policy

Return & Refund Policy

At Iconic Hub Store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our return and refund policy below.

Return Eligibility

To be eligible for a return, your item must:

Be returned within 15 Days of the delivery date.
Be unused and in the same condition as received.
Include all original packaging, tags, accessories, and documentation.
Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these requirements.

How to Start a Return

To request a return, please contact our customer support team at (    
iconichubstore5@gmail.com) with your order number and the reason for your return. Once your request is reviewed and approved, we'll provide you with instructions on how to return your item.

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

Refund Process

After we receive and inspect your returned item, we'll notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method within 7 days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Exchanges

If you received the wrong item or would like to exchange an eligible product, please contact us at (iconichubstore5@gmail.com). We'll be happy to assist you with an exchange, subject to product availability.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Include your order number along with clear photos of the item and its packaging so we can investigate the issue and provide a replacement, exchange, or full refund as appropriate.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards
Downloadable or digital products
Personalized or custom-made items
Clearance or final sale items
Items marked as non-returnable at the time of purchase
Personal care or hygiene products that have been opened or used

Return Shipping Costs

Unless the item is defective, damaged, or sent in error, customers are responsible for the cost of return shipping. Original shipping charges are non-refundable unless the return is due to our mistake.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.